Welcome to PerTrade, an investment platform dedicated to providing lucrative investment opportunities for individuals. Our primary goal is to generate attractive returns on your capital on a monthly basis. We are committed to ensuring a smooth and transparent process for managing your investments and withdrawals. This refund policy outlines the conditions and procedures for withdrawing your principal amount and any refunds that may be applicable.
2. Profit Disbursements
Profits are disbursed to your account from the 1st to the 10th of each month. The exact date of disbursement within this period may vary, but rest assured that your monthly returns will be credited within this timeframe.
3. Principal Withdrawal Requests
If you wish to withdraw your principal amount, please adhere to the following procedure:
· Notice Period: A withdrawal request must be raised 90 days prior to the desired withdrawal date. This notice period allows us to manage the funds efficiently and ensure that your request is processed smoothly.
· Request Process: To initiate a withdrawal, log in to your PerTrade account and navigate to the "Withdraw" section. Fill out the necessary details and submit your request.
· Confirmation: Once your request is received, you will receive a confirmation email with the details of your withdrawal request.
· Processing Time: Your principal amount will be credited to your bank account within 90 days from the date of your withdrawal request.
4. Refund Eligibility
Refunds are applicable under the following circumstances:
· Discontinue your Investment: If there you no longer wish to continue with us, you can raise a withdrawal request and the amount will be credited to your account.
· Premature Termination: In exceptional cases where PerTrade decides to terminate an investment opportunity prematurely, affected investors will be eligible for a refund of their principal amount and any accrued profits up to the termination date.
5. Refund Process
To request a refund, please follow these steps:
· Contact Support: Email our customer support team at contact@pertrade.co.in. with the subject line "Refund Request". Include your account details and a description of the issue.
· Investigation: Our team will review your request and investigate the matter. This review and investigation process may take up to 10 business days.
· Approval: If your refund request is approved, the refunded amount will be credited to your bank account within 90 business days from the approval date.
7. Contact Information
For any questions or concerns regarding our refund policy, please contact us:
· Email: contact@pertrade.co.in.
8. Policy Updates
PerTrade reserves the right to update this refund policy at any time. Any changes will be communicated to our investors via our website. It is your responsibility to review the refund policy periodically.